Frequently Asked Questions

Rental application, fee, payment

  • Application for new rental

    Please proceed to the rental application page. If you are a first-time user, new registration is required. After registration, please proceed to the payment procedure of PAYPAL.

  • If new registration is not possible

    Please contact us if you are unable to register as a new user due to MY PAGE failure.

  • About payment method

    Currently, we only accept credit card payments via PAYPAL.

  • About rental fee

    The monthly fee for the first year is 15,000 yen (excluding tax). The longer you use it, the more you save.

  • Minimum usage period

    Philapi therapy can be effective if it is continued for a long period of time. Therefore, the minimum usage time is three months. It is recommended to use it for more than 3 months.

  • In the case of Philapy failure/malfunction

    Please check this page if a spontaneous failure or malfunction occurs due to normal use during the rental period.

  • Advantages of rental machines

    Regular use is necessary because it is difficult to see the effect with one time. The more frequently it is used, the more effective it is.

  • About returning the rental machine

    After the rental contract ends, please return the product to us by cash on delivery using the original packing method.

  • Cancellation of contract

    Please note that we cannot cancel the contract for customers within 3 months.

  • Contact point for inquiries

    Please enter your inquiry here.

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